For several years, I was a trusted vendor on Cardmarket, one among Europe’s most notable platforms for buying and selling cards. I preserved a wonderful status — about four hundred good evaluations, zero disputes, and constant, professional company. But 1 unjustified dispute, dealt with by Cardmarket employees users Silvia Parravano and Christian Tobehn, changed every thing. in this post, I will share my individual experience, describe the structural flaws in Cardmarket's dispute system, and difficulty a stark warning to other sellers.
A clean up file constructed more than decades
A tested vendor With a hundred% Positive feed-back
ahead of the incident, I was exactly the type of vendor every Market values. I listed trading playing cards properly, explained problems transparently, and transported immediately. I by no means been given an individual grievance — only praise.
the necessity of Trust on Cardmarket
Reputation is almost everything for sellers on Cardmarket. just one blunder — even one which isn’t your fault — can hurt a long time of exertions. That’s what will make my Tale so alarming for others functioning to the platform.
The Dispute That Shattered My Standing
purchaser Ordered the incorrect Card, Then Blamed Me
The difficulty commenced each time a customer purchased a card mentioned specifically by title, established, and situation. Upon obtaining it, they falsely claimed I had despatched the “Erroneous version” — despite crystal clear listing proof displaying I hadn’t.
evidence Ignored by assist
I submitted screenshots of your listing, card Model, and affliction to show my accuracy. But Cardmarket guidance, specially Silvia Parravano, dismissed the facts. Instead of examining the listing or requesting clarification, she promptly sided with the client.
Silvia Parravano’s Mishandling with the Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She just blocked my account. No Listening to. No second impression. No attraction.
No Warning, No conversation
What built this even worse was the suddenness from the action. I was locked from my account right away. My appeals — requesting an assessment or escalation — ended up fulfilled with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the Same sample
In abide by-ups, my situation was also witnessed by Christian Tobehn, another member of Cardmarket's assist staff. regrettably, rather then examining the info objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections along with a permanent ban.
A sample of Seller Disregard
Are Honest Sellers getting Silenced?
just after this experience, I began looking into on the internet message boards and Neighborhood threads. I rapidly uncovered I wasn’t by itself. Dozens of prolonged-time sellers documented equivalent encounters — many involving Silvia Parravano.
A common topic? purchasers normally win, even when Completely wrong — and sellers are left voiceless.
How This Hurts the complete Market
While platforms should really guard purchasers, ignoring evidence from straightforward sellers leads to a damaged ecosystem. When have confidence in is one-sided, negative actors make the most, recognizing they’ll be shielded by biased support agents.
The Problem: No Oversight, No charm
deficiency of Transparency in Cardmarket’s method
by far the most alarming situation may be the absence of an appeals system. as soon as staff members like Silvia or Christian make a choice, it’s last. There’s no 2nd critique, no accountability, and no way to revive usage of your account — no matter how solid your proof is.
threat of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Fake declare — or reduce my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
money and psychological implications
small business decline right away
I invested a long time in constructing my vendor get more info profile. All that energy was wiped out promptly, in addition to probable potential earnings. My vendor dashboard, get record, and loyal shopper foundation — all gone.
psychological Toll on a dependable Seller
This wasn’t just a business hit. it absolutely was demoralizing. To be handled just like a fraud right after yrs of integrity was emotionally devastating. I followed just about every rule, and nevertheless got punished.
What Cardmarket have to Do to Regain rely on
Platform Reforms Are Urgently Needed
If Cardmarket desires to keep high quality sellers and forestall future abuse, it have to:
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✅ Introduce a clear charm course of action for blocked accounts
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✅ demand disputes to get reviewed by a minimum of two unbiased guidance brokers
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✅ coach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post obvious, factual proof
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✅ build accountability metrics for employees conclusions
with out these alterations, genuine sellers will carry on to generally be collateral problems in a very system that blindly favors purchasers.
remaining Thoughts: Be cautious, Stay Documented
in case you are presently promoting on Cardmarket, don’t think your perfect history will defend you. you might be usually a single purchaser criticism — even a Untrue one — faraway from currently being silenced.
Protect your self by:
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getting screenshots of every listing
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Archiving interaction with prospective buyers
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Backing up your account facts often
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Preparing for disputes — even if you do practically nothing Improper
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn should serve as a significant warning to everyone using Cardmarket. I considered in the System. I played by The foundations. And I continue to got removed with no trigger.
If Cardmarket proceeds to disregard vendor rights, extra dependable distributors will wander away. And when that transpires, the platform received’t just eliminate sellers — it’ll eliminate its credibility.
Has anything comparable transpired for you? Share your working experience and enable elevate awareness. Sellers deserve far better.