For many years, I was a trustworthy seller on Cardmarket, one of Europe’s most outstanding platforms for investing playing cards. I maintained an excellent name — over four hundred constructive testimonials, zero disputes, and steady, Qualified company. But a person unjustified dispute, managed by Cardmarket staff users Silvia Parravano and Christian Tobehn, modified almost everything. in this post, I will share my own working experience, describe the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A clear file created about many years
A confirmed vendor With one hundred% good suggestions
prior to the incident, I had been exactly the kind of vendor every Market values. I stated trading playing cards precisely, described disorders transparently, and transported immediately. I never received only one complaint — only praise.
the significance of have confidence in on Cardmarket
popularity is every thing for sellers on Cardmarket. one particular error — even one which isn’t your fault — can destruction many years of hard work. That’s what helps make my story so alarming for Many others running within the platform.
The Dispute That Shattered My Standing
purchaser requested the incorrect Card, Then Blamed Me
The trouble started each time a customer requested a card shown specifically by name, set, and affliction. on getting it, they falsely claimed I had sent the “Completely wrong Edition” — Even with apparent listing proof exhibiting I hadn’t.
evidence Ignored by assistance
I submitted screenshots on the listing, card Edition, and affliction to confirm my accuracy. But Cardmarket help, exclusively Silvia Parravano, overlooked the specifics. as opposed to examining the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She simply blocked my account. No Listening to. No next belief. No appeal.
No Warning, No conversation
What designed this even worse was the suddenness of your motion. I was locked away from my account overnight. My appeals — requesting an assessment or escalation — have been met with automated responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the Same sample
In comply with-ups, my situation was also found by Christian Tobehn, One more member of Cardmarket's support staff. sadly, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections plus a long lasting ban.
A sample of Seller Disregard
Are genuine Sellers currently being Silenced?
right after this encounter, I started looking into on the web community forums and Group threads. I quickly found I wasn’t by itself. Dozens of long-time sellers reported similar encounters — a lot of involving Silvia Parravano.
a standard theme? consumers often earn, even if wrong — and sellers are remaining voiceless.
How This Hurts your entire Marketplace
While platforms should guard prospective buyers, ignoring evidence from trustworthy sellers causes a damaged ecosystem. When have confidence in is a person-sided, poor actors make the most, understanding they’ll be shielded by biased support agents.
The Problem: No Oversight, No attraction
Lack of Transparency in Cardmarket’s procedure
one of the most alarming problem could be the absence of the appeals approach. as soon as workers like Silvia or Christian make a call, it’s final. There’s no 2nd assessment, no accountability, and no way to revive entry to your account — It doesn't matter how powerful your proof is.
hazard of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Fake claim — or shed my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
monetary and psychological outcomes
enterprise Loss right away
I invested years in setting up my vendor profile. everything exertion was wiped out right away, together with likely upcoming earnings. My vendor dashboard, get history, and loyal client foundation — all gone.
psychological Toll on a reliable vendor
This wasn’t just a company hit. It was demoralizing. to generally be dealt with similar to a fraud after a long time of integrity was emotionally devastating. I adopted each individual rule, and even now received punished.
What Cardmarket will have to Do to Regain have confidence in
Platform Reforms Are Urgently required
If Cardmarket really wants to retain top quality sellers and prevent upcoming abuse, it must:
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✅ Introduce a clear attractiveness course of action for blocked accounts
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✅ involve disputes to be reviewed by no less than two impartial help agents
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✅ practice workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who post obvious, factual proof
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✅ Establish accountability metrics for employees conclusions
with no these alterations, honest sellers will keep on for being collateral damage inside a technique that blindly favors potential buyers.
last ideas: Be cautious, remain Documented
should you be presently advertising on Cardmarket, don’t presume your excellent report will guard you. you are normally one particular customer criticism — even a Wrong one — from getting silenced.
Protect by yourself by:
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having screenshots of every listing
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Archiving communication with customers
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Backing up your account details consistently
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making ready for disputes — Even when you do very little Incorrect
summary:
My practical experience with Silvia Parravano and Christian Tobehn really should serve as a serious warning to anyone using Cardmarket. I considered during the System. I performed by The principles. And I nonetheless acquired removed with no more info bring about.
If Cardmarket proceeds to disregard seller legal rights, more honest vendors will stroll absent. And when that transpires, the System gained’t just eliminate sellers — it’ll get rid of its reliability.
Has some thing similar transpired for you? Share your knowledge and enable increase recognition. Sellers have earned better.