For many years, I used to be a trusted seller on Cardmarket, amongst Europe’s most prominent platforms for trading playing cards. I taken care of an ideal status — over 400 favourable testimonials, zero disputes, and dependable, Skilled support. But one particular unjustified dispute, handled by Cardmarket personnel users Silvia Parravano and Christian Tobehn, improved every thing. in the following paragraphs, I will share my own working experience, describe the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A Clean document Built around yrs
A tested vendor With 100% constructive Feedback
prior to the incident, I had been precisely the sort of seller each individual marketplace values. I outlined investing cards accurately, described situations transparently, and transported immediately. I under no circumstances been given just one complaint — only praise.
the value of have faith in on Cardmarket
standing is almost everything for sellers on Cardmarket. One error — even one that isn’t your fault — can damage yrs of effort. That’s what makes my Tale so alarming for Other individuals functioning on the platform.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The trouble began when a purchaser ordered a card stated exactly by title, established, and condition. Upon obtaining it, they falsely claimed I had sent the “Completely wrong version” — In spite of obvious listing evidence showing I hadn’t.
evidence overlooked by assist
I submitted screenshots of your listing, card Variation, and problem to establish my precision. But Cardmarket assistance, specifically Silvia Parravano, dismissed the facts. Instead of examining the listing or requesting clarification, she instantly sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the customer. She simply blocked my account. No hearing. No 2nd feeling. No enchantment.
No Warning, No conversation
What made this even worse was the suddenness of your motion. I used to be locked from my account right away. My appeals — requesting an evaluation or escalation — were being achieved with automatic responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing a similar sample
In stick to-ups, my situation was also witnessed by Christian Tobehn, another member of Cardmarket's aid staff. however, rather than reviewing the facts objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automatic deflections plus a long-lasting ban.
A Pattern of Seller Disregard
Are Honest Sellers currently being Silenced?
immediately after this practical experience, I started looking into on the net forums and Group threads. I rapidly uncovered I wasn’t alone. Dozens of long-time sellers documented identical experiences — several involving Silvia Parravano.
a typical topic? consumers often earn, regardless if Improper — and sellers are remaining voiceless.
How This Hurts the complete Market
though platforms ought to safeguard consumers, disregarding evidence from sincere sellers results in a broken ecosystem. When rely on is 1-sided, lousy actors take advantage, being aware of they’ll be shielded by biased assist agents.
the issue: No Oversight, No charm
not enough Transparency in Cardmarket’s technique
one of the most alarming problem could be the absence of an appeals method. when personnel like Silvia or Christian make a call, it’s ultimate. There’s no 2nd review, no accountability, and no way to restore entry to your account — It doesn't matter how solid your evidence is.
chance of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Fake assert — or eliminate my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.
fiscal and Emotional penalties
Business Loss Overnight
I invested a long time in making my vendor profile. all of that hard work was wiped out right away, together with prospective upcoming profits. My vendor dashboard, get history, and faithful purchaser base — all long gone.
psychological Toll on a trustworthy vendor
This wasn’t just a company strike. it had been demoralizing. to get treated just like a fraud soon after a long time of integrity was emotionally devastating. I followed just about every rule, and even now received punished.
What Cardmarket ought to Do to Regain belief
Platform Reforms Are Urgently desired
If Cardmarket would like to retain top quality sellers and stop upcoming abuse, it will have to:
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✅ Introduce a clear attraction method for blocked accounts
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✅ Require disputes being reviewed by at the least two unbiased aid agents
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✅ coach workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit obvious, factual proof
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✅ Establish accountability metrics for employees decisions
Without these variations, truthful sellers will continue on for being collateral hurt within a read more program that blindly favors prospective buyers.
Final ideas: Be Wary, keep Documented
for anyone who is presently marketing on Cardmarket, don’t presume your best report will safeguard you. you happen to be normally a person customer complaint — even a Untrue a single — faraway from staying silenced.
shield yourself by:
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Taking screenshots of each listing
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Archiving communication with prospective buyers
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Backing up your account details regularly
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getting ready for disputes — even if you do very little Completely wrong
summary:
My working experience with Silvia Parravano and Christian Tobehn ought to serve as a serious warning to any individual making use of Cardmarket. I believed in the platform. I played by The foundations. And I even now acquired taken off devoid of lead to.
If Cardmarket proceeds to ignore seller legal rights, a lot more dependable vendors will wander away. And when that transpires, the platform received’t just drop sellers — it’ll drop its trustworthiness.
Has a thing similar happened to you personally? Share your working experience and assist increase recognition. Sellers have earned improved.