For several years, I used to be a trustworthy seller on Cardmarket, among Europe’s most notable platforms for trading cards. I taken care of a perfect popularity — more than four hundred constructive testimonials, zero disputes, and consistent, Qualified support. But 1 unjustified dispute, managed by Cardmarket workers users Silvia Parravano and Christian Tobehn, adjusted everything. in this post, I will share my private encounter, describe the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.
A Clean Record designed in excess of many years
A confirmed vendor With one hundred% good opinions
Before the incident, I was specifically the sort of vendor each and every Market values. I detailed investing cards precisely, described circumstances transparently, and shipped immediately. I never ever gained one grievance — only praise.
the significance of believe in on Cardmarket
track record is every thing for sellers on Cardmarket. one particular miscalculation — even one which isn’t your fault — can destruction a long time of exertions. That’s what can make my Tale so alarming for Many others running around the System.
The Dispute That Shattered My Standing
consumer requested the incorrect Card, Then Blamed Me
The trouble started out any time a customer purchased a card shown precisely by title, established, and ailment. Upon receiving it, they falsely claimed I'd despatched the “Improper version” — Regardless of very clear listing proof demonstrating I hadn’t.
Proof disregarded by guidance
I submitted screenshots with the listing, card version, and affliction to verify my accuracy. But Cardmarket support, especially Silvia Parravano, overlooked the information. as opposed to reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t admit my evidence or request any counterevidence from the buyer. She just blocked my account. No hearing. No 2nd belief. No attractiveness.
No Warning, No Communication
What made this worse was the suddenness with the motion. I had been locked from my account overnight. My appeals — asking for a review or escalation — ended up met with automatic responses or silence. Silvia Parravano exercised entire authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the exact same sample
In follow-ups, my circumstance was also viewed by Christian Tobehn, Yet another member of Cardmarket's assistance staff. however, instead of reviewing the specifics objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections in addition to a everlasting ban.
A Pattern of vendor Disregard
Are sincere Sellers getting Silenced?
immediately after this experience, I began looking into on the net message boards and Neighborhood threads. I quickly discovered I wasn’t on your own. Dozens of extended-time sellers described very similar ordeals — a lot of involving Silvia Parravano.
a standard theme? potential buyers normally get, even though Incorrect — and sellers are left voiceless.
How This Hurts all the Market
even though platforms more info need to shield prospective buyers, disregarding proof from truthful sellers causes a damaged ecosystem. When believe in is just one-sided, negative actors make the most, being aware of they’ll be shielded by biased assistance brokers.
the challenge: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s technique
by far the most alarming issue is definitely the absence of the appeals system. after workers like Silvia or Christian make a choice, it’s last. There’s no 2nd evaluation, no accountability, and no way to revive access to your account — Regardless how robust your proof is.
danger of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a false assert — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.
economic and Emotional Consequences
business enterprise Loss Overnight
I invested a long time in setting up my vendor profile. all of that effort and hard work was wiped out promptly, in conjunction with likely foreseeable future cash flow. My seller dashboard, purchase heritage, and loyal customer foundation — all long gone.
psychological Toll over a dependable Seller
This wasn’t just a business strike. it had been demoralizing. being dealt with just like a fraud immediately after many years of integrity was emotionally devastating. I adopted every rule, and even now acquired punished.
What Cardmarket should Do to get back rely on
System Reforms Are Urgently essential
If Cardmarket wishes to retain high quality sellers and prevent potential abuse, it will have to:
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✅ Introduce a clear appeal system for blocked accounts
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✅ demand disputes for being reviewed by a minimum of two unbiased help agents
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✅ teach team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who post distinct, factual evidence
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✅ set up accountability metrics for workers decisions
Without these changes, sincere sellers will proceed to get collateral problems in a program that blindly favors customers.
remaining ideas: Be Wary, Stay Documented
in case you are now selling on Cardmarket, don’t think your excellent document will defend you. you might be constantly just one purchaser complaint — even a Untrue one particular — faraway from remaining silenced.
defend by yourself by:
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Taking screenshots of every listing
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Archiving communication with customers
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Backing up your account info regularly
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Preparing for disputes — even if you do absolutely nothing Incorrect
summary:
My experience with Silvia Parravano and Christian Tobehn should serve as a significant warning to anyone working with Cardmarket. I thought while in the platform. I performed by The foundations. And that i however got removed with no lead to.
If Cardmarket continues to disregard vendor legal rights, much more honest distributors will walk away. And when that happens, the System gained’t just eliminate sellers — it’ll reduce its reliability.
Has anything related transpired to you? Share your encounter and enable elevate recognition. Sellers have earned greater.