For years, I had been a dependable vendor on Cardmarket, among Europe’s most prominent platforms for buying and selling cards. I maintained a wonderful popularity — in excess of 400 favourable critiques, zero disputes, and reliable, Experienced service. But 1 unjustified dispute, dealt with by Cardmarket employees users Silvia Parravano and Christian Tobehn, changed everything. in the following paragraphs, I will share my private experience, demonstrate the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.
A clean up file developed above several years
A tested Seller With a hundred% optimistic opinions
Before the incident, I used to be exactly the kind of seller just about every Market values. I shown investing playing cards precisely, explained ailments transparently, and delivered instantly. I never ever gained just one criticism — only praise.
the significance of have confidence in on Cardmarket
popularity is everything for sellers on Cardmarket. a single blunder — even one which isn’t your fault — can injury many years of effort. That’s what makes my Tale so alarming for Many others operating within the platform.
The Dispute That Shattered My Standing
customer purchased the incorrect Card, Then Blamed Me
The difficulty started when a buyer purchased a card mentioned precisely by identify, set, and affliction. Upon acquiring it, they falsely claimed I'd despatched the “Completely wrong Edition” — Even with very clear listing evidence displaying I hadn’t.
Proof disregarded by aid
I submitted screenshots from the listing, card Variation, and situation to verify my accuracy. But Cardmarket assist, particularly Silvia Parravano, disregarded the details. as an alternative to examining the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the client. She only blocked my account. No hearing. No next impression. No attraction.
No Warning, No interaction
What manufactured this even worse was the suddenness with the motion. I had been locked from my account overnight. My appeals — asking for an evaluation or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the Same Pattern
In observe-ups, my situation was also noticed by Christian Tobehn, One more member of Cardmarket's support crew. regretably, in lieu of reviewing the info objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections as well as a long-lasting ban.
A sample of Seller Disregard
Are straightforward Sellers becoming Silenced?
immediately after this experience, I started exploring on-line forums and Group threads. I speedily identified I wasn’t by yourself. Dozens of extensive-time sellers reported comparable ordeals — several involving Silvia Parravano.
A common theme? Buyers often get, even though Incorrect — and sellers are left voiceless.
How This Hurts your entire Market
though platforms need to safeguard buyers, ignoring evidence from genuine sellers brings about a damaged ecosystem. When belief is a person-sided, negative actors take advantage, recognizing they’ll be shielded by biased help brokers.
the issue: No Oversight, No enchantment
insufficient Transparency in Cardmarket’s System
essentially the most alarming challenge may be the absence of the appeals course of action. after staff like Silvia or Christian make a call, it’s last. There’s no second evaluation, no accountability, and no way read more to revive use of your account — Regardless how solid your evidence is.
threat of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Untrue assert — or get rid of my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
Financial and Emotional penalties
enterprise reduction Overnight
I invested decades in constructing my vendor profile. all of that effort and hard work was worn out immediately, in conjunction with likely long run earnings. My vendor dashboard, purchase heritage, and loyal customer foundation — all gone.
psychological Toll over a dependable vendor
This wasn’t just a company strike. It was demoralizing. to become taken care of similar to a fraud right after many years of integrity was emotionally devastating. I adopted each and every rule, and even now received punished.
What Cardmarket have to Do to get back Trust
Platform Reforms Are Urgently necessary
If Cardmarket wishes to retain excellent sellers and stop foreseeable future abuse, it must:
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✅ Introduce a clear appeal procedure for blocked accounts
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✅ demand disputes to be reviewed by no less than two unbiased aid brokers
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✅ teach personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who post distinct, factual proof
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✅ build accountability metrics for staff decisions
with no these alterations, sincere sellers will carry on for being collateral destruction in a very program that blindly favors prospective buyers.
last ideas: Be cautious, Stay Documented
should you be at this time advertising on Cardmarket, don’t suppose your fantastic document will defend you. you are often a person buyer criticism — even a Wrong just one — clear of staying silenced.
safeguard yourself by:
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getting screenshots of each listing
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Archiving communication with prospective buyers
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Backing up your account facts often
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Preparing for disputes — Even when you do very little Incorrect
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn should serve as a significant warning to anyone using Cardmarket. I considered while in the System. I played by The principles. And I continue to got removed with no lead to.
If Cardmarket continues to disregard seller legal rights, much more reputable suppliers will stroll away. And when that occurs, the platform gained’t just get rid of sellers — it’ll get rid of its believability.
Has a little something comparable transpired for you? Share your working experience and aid elevate awareness. Sellers deserve greater.