For several years, I had been a trusted seller on Cardmarket, amongst Europe’s most popular platforms for investing cards. I taken care of a perfect popularity — in excess of four hundred good reviews, zero disputes, and regular, professional support. But just one unjustified dispute, handled by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, changed anything. on this page, I will share my individual knowledge, reveal the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A Clean file designed in excess of decades
A tested Seller With a hundred% optimistic feed-back
ahead of the incident, I had been exactly the kind of vendor each marketplace values. I outlined trading cards precisely, explained ailments transparently, and delivered instantly. I in no way received just one complaint — only praise.
the value of believe in on Cardmarket
popularity is everything for sellers on Cardmarket. 1 mistake — even one which isn’t your fault — can hurt a long time of effort. That’s what helps make my story so alarming for Other individuals here running over the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The difficulty begun any time a customer ordered a card mentioned specifically by title, set, and issue. Upon getting it, they falsely claimed I'd sent the “Mistaken Variation” — Inspite of apparent listing proof demonstrating I hadn’t.
evidence Ignored by assist
I submitted screenshots on the listing, card Edition, and ailment to show my precision. But Cardmarket assist, especially Silvia Parravano, dismissed the info. Instead of reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She just blocked my account. No hearing. No next view. No enchantment.
No Warning, No interaction
What made this even worse was the suddenness with the action. I was locked outside of my account overnight. My appeals — requesting an evaluation or escalation — ended up achieved with automated responses or silence. Silvia Parravano exercised comprehensive authority without any accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same sample
In abide by-ups, my situation was also seen by Christian Tobehn, An additional member of Cardmarket's aid staff. sad to say, in lieu of reviewing the facts objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections plus a long-lasting ban.
A Pattern of vendor Disregard
Are sincere Sellers remaining Silenced?
just after this working experience, I began investigating online boards and Group threads. I speedily found I wasn’t by itself. Dozens of long-time sellers reported related ordeals — numerous involving Silvia Parravano.
A common theme? prospective buyers constantly win, regardless if wrong — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
when platforms must protect consumers, ignoring evidence from genuine sellers results in a damaged ecosystem. When have confidence in is a person-sided, undesirable actors make the most, figuring out they’ll be shielded by biased assist brokers.
The Problem: No Oversight, No attractiveness
deficiency of Transparency in Cardmarket’s method
by far the most alarming difficulty could be the absence of the appeals course of action. Once personnel like Silvia or Christian make a call, it’s last. There’s no second evaluate, no accountability, and no way to restore usage of your account — no matter how robust your evidence is.
Risk of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Bogus claim — or drop my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
economical and Emotional Consequences
company Loss Overnight
I invested several years in setting up my seller profile. everything energy was worn out immediately, in conjunction with potential long run earnings. My vendor dashboard, buy record, and faithful shopper foundation — all gone.
Emotional Toll with a reliable Seller
This wasn’t just a business strike. it had been demoralizing. to generally be addressed just like a fraud following yrs of integrity was emotionally devastating. I followed each individual rule, and nonetheless bought punished.
What Cardmarket will have to Do to get back Trust
Platform Reforms Are Urgently required
If Cardmarket wishes to retain quality sellers and forestall potential abuse, it must:
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✅ Introduce a clear attractiveness course of action for blocked accounts
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✅ call for disputes being reviewed by a minimum of two independent aid agents
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✅ practice employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit crystal clear, factual proof
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✅ build accountability metrics for employees choices
with no these adjustments, truthful sellers will keep on being collateral hurt within a program that blindly favors consumers.
remaining feelings: Be cautious, keep Documented
in case you are at this time selling on Cardmarket, don’t believe your ideal history will shield you. you might be always just one customer criticism — even a Wrong 1 — faraway from currently being silenced.
guard oneself by:
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having screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account knowledge on a regular basis
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making ready for disputes — Even when you do very little Incorrect
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn really should function a significant warning to any individual utilizing Cardmarket. I believed in the platform. I played by the rules. And that i however bought removed without result in.
If Cardmarket carries on to disregard seller legal rights, much more trustworthy suppliers will wander away. And when that transpires, the platform received’t just drop sellers — it’ll get rid of its reliability.
Has a little something equivalent took place for you? Share your knowledge and aid elevate consciousness. Sellers are entitled to better.