For years, I was a reliable vendor on Cardmarket, certainly one of Europe’s most well known platforms for buying and selling playing cards. I taken care of a wonderful name — above four hundred beneficial reviews, zero disputes, and constant, Qualified service. But a single unjustified dispute, taken care of by Cardmarket team users Silvia Parravano and Christian Tobehn, modified every thing. In this article, I'll share my personal encounter, clarify the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.
A Clean history crafted in excess of a long time
A demonstrated vendor With a hundred% optimistic feed-back
Before the incident, I was particularly the kind of seller every single marketplace values. I mentioned trading cards accurately, described circumstances transparently, and transported promptly. I in no way obtained a single grievance — only praise.
the significance of believe in on Cardmarket
track record is almost everything for sellers on Cardmarket. 1 blunder — even one which isn’t your fault — can problems yrs of labor. That’s what makes my Tale so alarming for Other individuals running over the platform.
The Dispute That Shattered My Standing
Buyer Ordered the incorrect Card, Then Blamed Me
The trouble started every time a buyer purchased a card stated exactly by name, established, and ailment. on obtaining it, they falsely claimed I had despatched the “Improper Edition” — Even with very clear listing evidence displaying I hadn’t.
evidence disregarded by assist
I submitted screenshots with the listing, card Model, and condition to prove my accuracy. But Cardmarket support, specifically Silvia Parravano, dismissed the details. Instead of reviewing the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t admit my proof or request any counterevidence from the customer. She only blocked my account. No hearing. No second opinion. No attractiveness.
No Warning, No conversation
What manufactured this worse was the suddenness of the motion. I used to be locked out of my account overnight. My appeals — requesting an assessment or escalation — were being achieved with automatic responses or silence. Silvia Parravano exercised entire authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing precisely the same sample
In stick to-ups, my case was also noticed by Christian Tobehn, An additional member of Cardmarket's help team. however, as an alternative to reviewing the details objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections in addition to a long lasting ban.
A Pattern of Seller Disregard
Are sincere Sellers currently being Silenced?
just after this encounter, I started researching on the web community forums and Local community threads. I immediately identified I wasn’t alone. Dozens of extended-time sellers noted very similar experiences — quite a few involving Silvia Parravano.
a standard concept? prospective buyers always acquire, regardless if Incorrect — and sellers are left voiceless.
How This Hurts the Entire Market
While platforms should defend purchasers, ignoring evidence from sincere sellers results in a broken ecosystem. When have faith in is a person-sided, bad actors make the most, being aware of they’ll be shielded by biased assistance agents.
the condition: No Oversight, No charm
insufficient Transparency in Cardmarket’s method
probably the most alarming concern is definitely the absence of an appeals course of action. the moment staff like Silvia or Christian make a call, it’s closing. There’s no next review, no accountability, and no way to restore access to your account — Regardless of how sturdy your proof is.
threat of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony declare — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
monetary and psychological outcomes
enterprise Loss Overnight
I invested several years in developing my seller profile. everything effort and hard work was wiped out immediately, along with likely upcoming income. My seller dashboard, purchase history, and faithful consumer base — all long gone.
Emotional Toll on the reliable Seller
This wasn’t just a company hit. It was demoralizing. to generally be taken care of just click here like a fraud following decades of integrity was emotionally devastating. I adopted each and every rule, and continue to bought punished.
What Cardmarket will have to Do to Regain belief
System Reforms Are Urgently wanted
If Cardmarket hopes to keep excellent sellers and stop long run abuse, it need to:
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✅ Introduce a clear attraction system for blocked accounts
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✅ have to have disputes to get reviewed by at least two unbiased assist brokers
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✅ coach personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit obvious, factual evidence
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✅ build accountability metrics for employees conclusions
with out these alterations, genuine sellers will keep on for being collateral problems in a very procedure that blindly favors purchasers.
last Thoughts: Be Wary, remain Documented
If you're now offering on Cardmarket, don’t believe your ideal document will shield you. You're generally a person purchaser grievance — even a false 1 — faraway from staying silenced.
secure yourself by:
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using screenshots of every listing
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Archiving conversation with buyers
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Backing up your account knowledge frequently
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making ready for disputes — Even though you do practically nothing Completely wrong
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn must serve as a significant warning to anyone working with Cardmarket. I believed in the platform. I played by The foundations. And that i continue to obtained eliminated devoid of cause.
If Cardmarket carries on to disregard vendor legal rights, much more reputable distributors will stroll absent. And when that happens, the System received’t just eliminate sellers — it’ll eliminate its trustworthiness.
Has some thing identical took place for you? Share your expertise and enable raise awareness. Sellers are entitled to far better.