For many years, I used to be a trusted seller on Cardmarket, among Europe’s most prominent platforms for buying and selling cards. I managed a great popularity — in excess of 400 optimistic critiques, zero disputes, and constant, professional company. But one particular unjustified dispute, managed by Cardmarket workers customers Silvia Parravano and Christian Tobehn, modified everything. in the following paragraphs, I'll share my individual knowledge, describe the structural flaws in Cardmarket's dispute system, and concern a stark warning to other sellers.
A thoroughly clean history developed about a long time
A Proven vendor With one hundred% good comments
prior to the incident, I was particularly the kind of vendor each marketplace values. I outlined investing cards properly, described situations transparently, and shipped immediately. I never ever gained a single grievance — only praise.
the significance of Trust on Cardmarket
standing is almost everything for sellers on Cardmarket. a single error — even one which isn’t your fault — can hurt many years of effort. That’s what can make my Tale so alarming for Many others working on the platform.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The trouble commenced when a purchaser purchased a card stated specifically by title, set, and issue. Upon receiving it, they falsely claimed I'd sent the “Mistaken Model” — Irrespective of distinct listing proof demonstrating I hadn’t.
Proof dismissed by guidance
I submitted screenshots of your listing, card Variation, and affliction to verify my accuracy. But Cardmarket assistance, specifically Silvia Parravano, disregarded the information. in lieu of examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No truthful Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She basically blocked my account. No hearing. No next view. No charm.
No Warning, No conversation
What designed this even worse was the suddenness from the motion. I used to be locked outside of my account overnight. My appeals — requesting a review or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the Same sample
In comply with-ups, my situation was also witnessed by Christian Tobehn, An additional member of Cardmarket's assistance crew. regretably, in lieu of reviewing the facts objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections along with a permanent ban.
A Pattern of Seller Disregard
Are sincere Sellers remaining Silenced?
immediately after this encounter, I began exploring on-line message boards and Group threads. I quickly found I wasn’t by yourself. Dozens of very long-time sellers claimed equivalent activities — several involving Silvia Parravano.
A common theme? consumers constantly earn, even when Erroneous — and sellers are left voiceless.
How This Hurts the whole Market
While platforms should really defend prospective buyers, disregarding evidence from genuine sellers brings about a damaged ecosystem. When have faith in is a person-sided, terrible actors take advantage, realizing they’ll be shielded by biased aid brokers.
the condition: No Oversight, No enchantment
insufficient Transparency in Cardmarket’s System
The most alarming issue will be the absence of the appeals approach. the moment workers like Silvia or Christian make a call, it’s closing. There’s no 2nd overview, no accountability, and no way to restore usage of your account — It doesn't matter how strong your proof is.
chance of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Phony declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
Financial and Emotional outcomes
small business reduction Overnight
I invested yrs in developing my seller profile. All that energy was wiped out instantaneously, along with possible upcoming income. My vendor dashboard, purchase background, and faithful buyer foundation — all absent.
psychological Toll on the Trusted vendor
This wasn’t just a company strike. it absolutely was demoralizing. to get addressed just like a fraud right after yrs of integrity was emotionally devastating. I adopted every single rule, and even now acquired punished.
What Cardmarket ought to Do to get back have confidence in
Platform Reforms Are Urgently desired
If Cardmarket would like to keep good quality sellers and prevent future abuse, it need to:
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✅ Introduce a transparent charm procedure for blocked accounts
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✅ call for disputes to be reviewed by not less than two unbiased support brokers
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✅ practice employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who submit crystal clear, factual proof
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✅ build accountability metrics for staff decisions
with no these improvements, sincere sellers will carry on to become collateral hurt in a technique that blindly favors consumers.
Final ideas: Be Wary, Stay Documented
should you be at present advertising on Cardmarket, don’t believe your fantastic report will protect you. you happen to be generally one purchaser criticism — even a Phony one particular — away from remaining silenced.
shield yourself by:
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having screenshots of each listing
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Archiving interaction with prospective buyers
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Backing up your account facts regularly
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planning for disputes — even if you do nothing Mistaken
summary:
My experience with Silvia Parravano and Christian Tobehn really should function a serious warning to any person making use of Cardmarket. I believed inside the System. I performed by The get more info principles. And that i however received taken out without the need of bring about.
If Cardmarket continues to ignore vendor rights, much more honest sellers will stroll absent. And when that takes place, the System received’t just eliminate sellers — it’ll lose its trustworthiness.
Has a thing comparable happened for you? Share your knowledge and assist raise awareness. Sellers deserve better.