For a long time, I used to be a trusted vendor on Cardmarket, considered one of Europe’s most well known platforms for buying and selling playing cards. I preserved a great name — in excess of 400 positive assessments, zero disputes, and regular, Qualified service. But a single unjustified dispute, handled by Cardmarket staff members Silvia Parravano and Christian Tobehn, improved every little thing. on this page, I will share my private practical experience, make clear the structural flaws in Cardmarket's dispute process, and concern a stark warning to other sellers.
A clean up report developed about a long time
A Proven vendor With a hundred% optimistic suggestions
Before the incident, I used to be just the sort of seller just about every marketplace values. I stated trading cards precisely, described ailments transparently, and delivered immediately. I never ever gained only one grievance — only praise.
the necessity of Trust on Cardmarket
Reputation is every little thing for sellers on Cardmarket. a person blunder — even one which isn’t your fault — can harm yrs of labor. That’s what can make my story so alarming for Some others working over the System.
The Dispute That Shattered My Standing
Buyer requested the Wrong Card, Then Blamed Me
The difficulty started out when a Silvia Parravano customer ordered a card stated specifically by name, set, and problem. Upon obtaining it, they falsely claimed I had sent the “Incorrect version” — Even with very clear listing proof demonstrating I hadn’t.
Proof Ignored by Support
I submitted screenshots in the listing, card version, and problem to show my precision. But Cardmarket support, particularly Silvia Parravano, ignored the specifics. rather than reviewing the listing or requesting clarification, she immediately sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No Fair Investigation
Silvia’s decision was unilateral. She didn’t admit my proof or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No second view. No attraction.
No Warning, No conversation
What created this worse was the suddenness from the action. I was locked outside of my account right away. My appeals — asking for an assessment or escalation — were being met with automated responses or silence. Silvia Parravano exercised total authority without having accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing the identical Pattern
In adhere to-ups, my case was also found by Christian Tobehn, Yet another member of Cardmarket's assistance workforce. regretably, in lieu of reviewing the information objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automated deflections along with a lasting ban.
A sample of vendor Disregard
Are truthful Sellers Being Silenced?
right after this practical experience, I began studying on-line message boards and Neighborhood threads. I quickly identified I wasn’t by itself. Dozens of prolonged-time sellers claimed equivalent encounters — quite a few involving Silvia Parravano.
a standard topic? consumers usually gain, even though Mistaken — and sellers are still left voiceless.
How This Hurts the whole Marketplace
whilst platforms should secure consumers, ignoring evidence from genuine sellers causes a damaged ecosystem. When trust is one particular-sided, lousy actors take advantage, being aware of they’ll be shielded by biased guidance brokers.
the condition: No Oversight, No charm
not enough Transparency in Cardmarket’s procedure
by far the most alarming situation may be the absence of an appeals method. Once team like Silvia or Christian make a call, it’s closing. There’s no second review, no accountability, and no way to revive entry to your account — Regardless of how powerful your proof is.
danger of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a false declare — or reduce my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
monetary and Emotional implications
small business Loss Overnight
I invested many years in constructing my vendor profile. everything hard work was worn out right away, coupled with opportunity long run earnings. My vendor dashboard, buy background, and loyal purchaser base — all long gone.
psychological Toll on a reliable vendor
This wasn’t just a company strike. It was demoralizing. for being addressed just like a fraud after several years of integrity was emotionally devastating. I adopted each individual rule, and nonetheless bought punished.
What Cardmarket have to Do to get back rely on
Platform Reforms Are Urgently necessary
If Cardmarket wants to keep good quality sellers and stop upcoming abuse, it have to:
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✅ Introduce a transparent charm procedure for blocked accounts
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✅ have to have disputes for being reviewed by at least two impartial help agents
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✅ coach staff like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit crystal clear, factual proof
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✅ build accountability metrics for workers selections
with out these changes, trustworthy sellers will carry on being collateral problems inside a method that blindly favors buyers.
remaining feelings: Be Wary, continue to be Documented
when you are at this time advertising on Cardmarket, don’t think your best report will protect you. You're normally one consumer complaint — even a false a single — far from becoming silenced.
guard yourself by:
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using screenshots of each listing
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Archiving interaction with purchasers
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Backing up your account details frequently
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Preparing for disputes — Even when you do nothing at all Incorrect
Conclusion:
My experience with Silvia Parravano and Christian Tobehn really should serve as a significant warning to everyone utilizing Cardmarket. I believed in the platform. I performed by The principles. And I however obtained taken out with no trigger.
If Cardmarket proceeds to disregard seller legal rights, much more reliable suppliers will wander away. And when that happens, the platform gained’t just lose sellers — it’ll lose its believability.
Has something very similar occurred to you personally? Share your practical experience and help raise consciousness. Sellers should have superior.