For years, I was a dependable seller on Cardmarket, certainly one of Europe’s most outstanding platforms for buying and selling cards. I taken care of an excellent popularity check here — around 400 positive testimonials, zero disputes, and steady, Specialist support. But one particular unjustified dispute, taken care of by Cardmarket personnel members Silvia Parravano and Christian Tobehn, improved every thing. In this article, I'll share my private knowledge, describe the structural flaws in Cardmarket's dispute method, and issue a stark warning to other sellers.
A cleanse document designed about yrs
A tested vendor With 100% Positive Feedback
ahead of the incident, I was exactly the kind of vendor each individual marketplace values. I outlined investing cards properly, explained disorders transparently, and delivered immediately. I never received one criticism — only praise.
the necessity of believe in on Cardmarket
track record is every thing for sellers on Cardmarket. one particular miscalculation — even one that isn’t your fault — can problems decades of labor. That’s what can make my story so alarming for Some others running about the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble started whenever a customer purchased a card shown exactly by name, set, and issue. Upon receiving it, they falsely claimed I had despatched the “Completely wrong Model” — Even with crystal clear listing evidence demonstrating I hadn’t.
evidence disregarded by aid
I submitted screenshots of the listing, card version, and problem to show my precision. But Cardmarket assistance, specially Silvia Parravano, dismissed the info. in place of reviewing the listing or requesting clarification, she quickly sided with the buyer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the buyer. She simply just blocked my account. No hearing. No next belief. No charm.
No Warning, No interaction
What built this even worse was the suddenness of your action. I used to be locked from my account overnight. My appeals — requesting a review or escalation — had been met with automatic responses or silence. Silvia Parravano exercised entire authority with no accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing precisely the same sample
In adhere to-ups, my circumstance was also seen by Christian Tobehn, A different member of Cardmarket's aid staff. sad to say, rather then examining the information objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections plus a long term ban.
A sample of Seller Disregard
Are trustworthy Sellers currently being Silenced?
just after this working experience, I started studying on the internet boards and community threads. I rapidly discovered I wasn’t by itself. Dozens of extensive-time sellers documented comparable experiences — numerous involving Silvia Parravano.
a standard topic? potential buyers usually gain, even though Completely wrong — and sellers are remaining voiceless.
How This Hurts all the Market
even though platforms really should protect potential buyers, ignoring proof from genuine sellers causes a damaged ecosystem. When belief is one-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased aid brokers.
The Problem: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s process
one of the most alarming challenge would be the absence of an appeals system. Once staff like Silvia or Christian make a choice, it’s final. There’s no 2nd evaluation, no accountability, and no way to restore access to your account — It doesn't matter how powerful your evidence is.
hazard of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Fake claim — or eliminate my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economical and psychological implications
organization reduction Overnight
I invested many years in creating my vendor profile. All that effort was worn out right away, along with opportunity potential profits. My seller dashboard, purchase historical past, and loyal purchaser foundation — all absent.
Emotional Toll on a Trusted vendor
This wasn’t just a business strike. it had been demoralizing. for being treated like a fraud right after years of integrity was emotionally devastating. I adopted each and every rule, and nonetheless got punished.
What Cardmarket ought to Do to Regain Trust
Platform Reforms Are Urgently Needed
If Cardmarket desires to retain high quality sellers and stop future abuse, it will have to:
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✅ Introduce a transparent appeal system for blocked accounts
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✅ call for disputes to be reviewed by a minimum of two unbiased assist brokers
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✅ prepare personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post very clear, factual evidence
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✅ create accountability metrics for employees choices
with no these improvements, trustworthy sellers will keep on to become collateral harm in a technique that blindly favors prospective buyers.
remaining views: Be cautious, remain Documented
should you be now marketing on Cardmarket, don’t suppose your excellent report will defend you. you might be always a person consumer grievance — even a Wrong a single — faraway from getting silenced.
guard oneself by:
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having screenshots of each listing
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Archiving conversation with potential buyers
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Backing up your account information on a regular basis
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planning for disputes — even if you do nothing Improper
summary:
My experience with Silvia Parravano and Christian Tobehn should really function a serious warning to anyone utilizing Cardmarket. I thought while in the System. I played by The principles. And that i nonetheless obtained removed without having result in.
If Cardmarket proceeds to ignore vendor rights, far more dependable sellers will wander absent. And when that happens, the System won’t just lose sellers — it’ll shed its believability.
Has anything comparable occurred for you? Share your expertise and assistance elevate consciousness. Sellers have earned greater.