For years, I had been a reliable seller on Cardmarket, among Europe’s most prominent platforms for investing playing cards. I taken care of a wonderful name — in excess of four hundred optimistic opinions, zero disputes, and dependable, Qualified assistance. But one particular unjustified dispute, managed by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, adjusted almost everything. In this article, I'll share my particular practical experience, reveal the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.
A clean up report crafted Over yrs
A verified Seller With 100% constructive comments
prior to the incident, I had been specifically the kind of seller each and every Market values. I outlined buying and selling playing cards correctly, explained ailments transparently, and delivered instantly. I in no way acquired a single grievance — only praise.
the necessity of have confidence in on Cardmarket
standing is every thing for sellers on Cardmarket. just one miscalculation — even one that isn’t your fault — can destruction decades of effort. That’s what helps make my Tale so alarming for Other people operating within the System.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The difficulty begun any time a buyer ordered a card detailed specifically by name, set, and issue. on getting it, they falsely claimed I had despatched the “Incorrect version” — In spite of clear listing evidence exhibiting I hadn’t.
Proof dismissed by help
I submitted screenshots on the listing, card Model, and condition to show my accuracy. But Cardmarket support, specifically Silvia Parravano, overlooked the points. as an alternative to reviewing the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the customer. She just blocked my account. No hearing. No next impression. No enchantment.
No Warning, No conversation
What made this worse was the suddenness of the action. I was locked from my account right away. My appeals — asking for an evaluation or escalation — were being met with automated responses or silence. Silvia Parravano exercised complete authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing precisely the same sample
In follow-ups, my situation was also found by Christian Tobehn, One more member of Cardmarket's support workforce. however, in lieu of reviewing the information objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections in addition to a everlasting ban.
A Pattern of vendor Disregard
Are sincere Sellers currently being Silenced?
immediately after this practical experience, I started investigating on the internet boards and Neighborhood threads. I speedily found I wasn’t on your own. Dozens of long-time sellers noted equivalent activities — several involving Silvia Parravano.
A common topic? customers generally get, even though Erroneous — and sellers are still left voiceless.
How This Hurts the complete Market
when platforms must secure consumers, disregarding evidence from sincere sellers brings about a broken ecosystem. When have confidence in is a single-sided, lousy actors take advantage, knowing they’ll be shielded by biased assistance brokers.
The Problem: No Oversight, No attractiveness
Lack of Transparency in Cardmarket’s program
one of the most alarming situation may be the absence of an appeals system. when staff like Silvia or Christian make a decision, it’s ultimate. There’s no 2nd assessment, no accountability, and no way to revive entry to your account — It doesn't matter how strong your evidence is.
threat of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Fake claim — or reduce my account totally. Silvia Parravano That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
fiscal and psychological effects
small business Loss Overnight
I invested decades in creating my vendor profile. all of that effort and hard work was wiped out instantaneously, in conjunction with opportunity long run revenue. My vendor dashboard, order historical past, and loyal customer base — all absent.
Emotional Toll on a dependable vendor
This wasn’t just a business strike. it had been demoralizing. to generally be addressed similar to a fraud after several years of integrity was emotionally devastating. I followed each and every rule, and nevertheless bought punished.
What Cardmarket ought to Do to Regain Trust
Platform Reforms Are Urgently wanted
If Cardmarket wishes to retain top quality sellers and stop long run abuse, it have to:
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✅ Introduce a transparent appeal procedure for blocked accounts
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✅ call for disputes to generally be reviewed by at the very least two impartial guidance agents
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✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who post crystal clear, factual evidence
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✅ create accountability metrics for workers choices
devoid of these changes, genuine sellers will carry on to become collateral harm in a program that blindly favors buyers.
last ideas: Be cautious, continue to be Documented
if you are presently selling on Cardmarket, don’t presume your fantastic file will shield you. you happen to be usually 1 purchaser criticism — even a Phony 1 — faraway from currently being silenced.
Protect your self by:
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getting screenshots of each listing
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Archiving communication with buyers
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Backing up your account knowledge regularly
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getting ready for disputes — even if you do nothing at all wrong
summary:
My knowledge with Silvia Parravano and Christian Tobehn need to serve as a significant warning to any one utilizing Cardmarket. I considered inside the System. I performed by The foundations. And that i continue to got eradicated without bring about.
If Cardmarket continues to ignore vendor rights, extra honest suppliers will stroll away. And when that comes about, the platform received’t just drop sellers — it’ll get rid of its reliability.
Has a thing identical occurred to you? Share your practical experience and assistance increase awareness. Sellers ought to have better.