For a long time, I was a trustworthy seller on Cardmarket, certainly one of Europe’s most prominent platforms for trading cards. I managed a wonderful status — in excess of 400 beneficial evaluations, zero disputes, and reliable, Expert services. But just one unjustified dispute, dealt with by Cardmarket personnel members Silvia Parravano and Christian Tobehn, altered every thing. on this page, I will share my personalized knowledge, demonstrate the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.
A Clean file constructed Over decades
A verified Seller With 100% Positive comments
Before the incident, I was precisely the kind of vendor every Market values. I detailed investing cards properly, explained situations transparently, and transported promptly. I hardly ever been given just one criticism — only praise.
the value of Trust on Cardmarket
status is every little thing for sellers on Cardmarket. One oversight — even one that isn’t your fault — can injury a long time of hard work. That’s what makes my story so alarming for Many others running around the System.
The Dispute That Shattered My Standing
customer requested the Wrong Card, Then Blamed Me
The difficulty started out any time a consumer requested a card outlined specifically by name, set, and issue. on receiving it, they falsely claimed I'd despatched the “Erroneous Variation” — despite very clear listing proof showing I hadn’t.
evidence overlooked by aid
I submitted screenshots in the listing, card Edition, and situation to confirm my accuracy. But Cardmarket support, specially Silvia Parravano, ignored the facts. as opposed to reviewing the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No truthful Investigation
Silvia’s conclusion was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She only blocked my account. No hearing. No 2nd impression. No attractiveness.
No Warning, No conversation
What produced this even worse was the suddenness of the motion. I had been locked away from my account right away. My appeals — asking for an assessment or escalation — had been fulfilled with automatic responses or silence. Silvia Parravano exercised full authority without having accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the exact same sample
In observe-ups, my circumstance was also witnessed by Christian Tobehn, Yet another member of Cardmarket's aid staff. sad to say, rather then examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections as well as a everlasting ban.
A Pattern of Seller Disregard
Are truthful Sellers currently being Silenced?
immediately after this practical experience, I began looking into on the net community forums and Local community threads. I immediately identified I wasn’t by yourself. Dozens of long-time sellers described related experiences — numerous involving Silvia Parravano.
A common topic? prospective buyers constantly acquire, even if Incorrect — and sellers are still left voiceless.
How This Hurts your entire Marketplace
although platforms ought to protect buyers, ignoring proof from genuine sellers results in a broken ecosystem. When have faith in is 1-sided, bad actors take advantage, realizing they’ll be shielded by biased assistance brokers.
the challenge: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s procedure
one of the most alarming issue would be the absence of the appeals process. when staff members like Silvia or Christian make a decision, it’s ultimate. There’s no next overview, no accountability, and no way to restore use of your account — Irrespective of how powerful your evidence is.
possibility of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Bogus claim — or eliminate my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
fiscal and Emotional penalties
organization Loss right away
I invested yrs in constructing my seller profile. all of that hard work was wiped out instantly, in conjunction with potential foreseeable future earnings. My seller dashboard, order record, and faithful consumer foundation — all absent.
psychological Toll on the Trusted vendor
This wasn’t just a company strike. it absolutely was demoralizing. for being handled similar to a fraud after several years of integrity was emotionally devastating. I followed each rule, and still bought punished.
What Cardmarket will have to Do to Regain have faith in
Platform Reforms Are Urgently desired
If Cardmarket here wishes to retain excellent sellers and forestall long term abuse, it must:
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✅ Introduce a transparent charm course of action for blocked accounts
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✅ need disputes to be reviewed by no less than two impartial assistance brokers
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✅ teach team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit obvious, factual evidence
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✅ create accountability metrics for staff selections
without the need of these modifications, straightforward sellers will go on to generally be collateral destruction inside a method that blindly favors prospective buyers.
remaining Thoughts: Be cautious, keep Documented
when you are presently offering on Cardmarket, don’t believe your perfect report will safeguard you. You're generally just one buyer criticism — even a Fake 1 — faraway from being silenced.
safeguard yourself by:
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Taking screenshots of each listing
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Archiving interaction with customers
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Backing up your account info consistently
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Preparing for disputes — Even though you do absolutely nothing Erroneous
summary:
My encounter with Silvia Parravano and Christian Tobehn should really function a serious warning to anyone using Cardmarket. I considered inside the System. I played by The principles. And I still received taken out without the need of bring about.
If Cardmarket proceeds to ignore vendor legal rights, extra reputable sellers will wander absent. And when that happens, the platform won’t just get rid of sellers — it’ll eliminate its trustworthiness.
Has some thing very similar transpired to you personally? Share your practical experience and support increase awareness. Sellers should have superior.