For many years, I was a trustworthy seller on Cardmarket, one of Europe’s most well known platforms for investing playing cards. I managed a great status — more than four hundred beneficial opinions, zero disputes, and constant, professional company. But 1 unjustified dispute, handled by Cardmarket workers customers Silvia Parravano and Christian Tobehn, altered every thing. in this post, I will share my individual expertise, reveal the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A thoroughly clean history crafted above decades
A verified Seller With 100% optimistic comments
prior to the incident, I was accurately the kind of seller every Market values. I outlined investing cards correctly, described conditions transparently, and delivered instantly. I never ever been given just one criticism — only praise.
the significance of Trust on Cardmarket
popularity is every thing for sellers on Cardmarket. 1 miscalculation — even one which isn’t your fault — can problems many years of labor. That’s what helps make my story so alarming for Some others functioning around the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The difficulty started out when a customer ordered a card stated specifically by identify, established, and ailment. on receiving it, they falsely claimed I had despatched the “wrong Variation” — despite clear listing proof showing I hadn’t.
evidence dismissed by guidance
I submitted screenshots with the listing, card version, and ailment to demonstrate my precision. But Cardmarket assistance, particularly Silvia Parravano, dismissed the information. in lieu of examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No good Investigation
Silvia’s final decision was unilateral. She didn’t admit my proof or request any counterevidence from the customer. She only blocked my account. No hearing. No next feeling. No enchantment.
No Warning, No interaction
What manufactured this worse was the suddenness from the action. I had been locked outside of my account right away. My appeals — asking for a review or escalation — have been achieved with automated responses or silence. Silvia Parravano exercised complete authority without any accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing precisely the same sample
In follow-ups, my case was also witnessed by Christian Tobehn, another member of Cardmarket's guidance group. Unfortunately, instead of examining the details objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections along with a long-lasting ban.
A sample of vendor Disregard
Are Honest Sellers becoming Silenced?
following this knowledge, I began exploring on line community forums and Group threads. I rapidly uncovered I wasn’t alone. Dozens of extensive-time sellers reported similar activities — a lot of involving Silvia Parravano.
a typical topic? Buyers generally acquire, even when Mistaken — and sellers are left voiceless.
How This Hurts the Entire Marketplace
when platforms should really guard buyers, ignoring proof from genuine sellers brings about a damaged ecosystem. When believe in is just one-sided, undesirable actors make the most, knowing they’ll be shielded by biased aid brokers.
the condition: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s program
one of the most alarming issue is the absence of an appeals procedure. at the time personnel like Silvia or Christian make a call, it’s remaining. There’s no second evaluate, no accountability, and no way to restore entry to your account — no matter how robust your evidence is.
chance of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Wrong declare — or shed my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
fiscal and psychological Consequences
business enterprise reduction right away
I invested yrs here in developing my vendor profile. all of that effort was wiped out immediately, in addition to potential future earnings. My seller dashboard, purchase heritage, and faithful purchaser foundation — all gone.
Emotional Toll on a reliable Seller
This wasn’t just a company hit. It was demoralizing. for being dealt with like a fraud soon after a long time of integrity was emotionally devastating. I followed each individual rule, and nonetheless bought punished.
What Cardmarket Must Do to get back Trust
System Reforms Are Urgently required
If Cardmarket wishes to retain quality sellers and stop upcoming abuse, it have to:
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✅ Introduce a clear charm course of action for blocked accounts
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✅ call for disputes to generally be reviewed by no less than two unbiased assist agents
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✅ educate workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post obvious, factual proof
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✅ create accountability metrics for staff decisions
with no these changes, genuine sellers will continue on being collateral hurt in a very procedure that blindly favors consumers.
last Thoughts: Be cautious, continue to be Documented
if you are at the moment selling on Cardmarket, don’t believe your fantastic file will defend you. you happen to be often a single consumer complaint — even a Bogus a person — clear of currently being silenced.
defend by yourself by:
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having screenshots of each listing
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Archiving conversation with purchasers
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Backing up your account knowledge routinely
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getting ready for disputes — even if you do nothing wrong
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn ought to function a significant warning to everyone using Cardmarket. I thought during the platform. I performed by The principles. And I nevertheless bought removed without the need of cause.
If Cardmarket proceeds to ignore seller rights, much more trusted sellers will wander absent. And when that happens, the platform gained’t just reduce sellers — it’ll shed its trustworthiness.
Has a thing related transpired to you personally? Share your practical experience and enable raise awareness. Sellers have earned greater.