For years, I was a trusted seller on Cardmarket, amongst Europe’s most outstanding platforms for investing cards. I taken care of a perfect track record — around four hundred good critiques, zero disputes, and consistent, Experienced support. But 1 unjustified dispute, dealt with by Cardmarket staff members Silvia Parravano and Christian Tobehn, transformed all the things. in this post, I'll share my own knowledge, describe the structural flaws in Cardmarket's dispute system, and problem a stark warning to other sellers.
A clean up Record Built about several years
A demonstrated Seller With 100% constructive opinions
Before the incident, I was just the kind of vendor every Market values. I stated buying and selling cards precisely, described situations transparently, and shipped immediately. I in no way acquired an individual complaint — only praise.
The Importance of believe in on Cardmarket
status is everything for sellers on Cardmarket. a person error — even one that isn’t your fault — can problems a long time of exertions. That’s what can make my story so alarming for Some others operating within the System.
The Dispute That Shattered My Standing
consumer purchased the Wrong Card, Then Blamed Me
The trouble begun whenever a purchaser purchased a card listed specifically by name, set, and situation. Upon obtaining it, they falsely claimed I had sent the “wrong Edition” — Irrespective of very clear listing proof displaying I hadn’t.
evidence dismissed by aid
I submitted screenshots from the listing, card version, and condition to verify my precision. But Cardmarket guidance, especially Silvia Parravano, dismissed the information. rather than examining the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No honest Investigation
Silvia’s selection was unilateral. She didn’t admit my evidence or request any counterevidence from the customer. She simply just blocked my account. No Listening to. No next belief. No attractiveness.
No Warning, No Communication
What designed this worse was the suddenness from the action. I used to be locked out of my account overnight. My appeals — requesting a review or escalation — have been achieved with automated responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In stick to-ups, my situation was also viewed by Christian Tobehn, A further member of Cardmarket's guidance team. sad to say, rather then examining the details objectively, he check here doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections as well as a lasting ban.
A Pattern of Seller Disregard
Are sincere Sellers currently being Silenced?
After this working experience, I started researching on-line discussion boards and community threads. I promptly found out I wasn’t alone. Dozens of long-time sellers noted comparable encounters — lots of involving Silvia Parravano.
a typical topic? customers always get, regardless if wrong — and sellers are still left voiceless.
How This Hurts all the Market
though platforms ought to defend buyers, ignoring proof from trustworthy sellers contributes to a damaged ecosystem. When trust is one particular-sided, lousy actors make the most, figuring out they’ll be shielded by biased assist brokers.
the condition: No Oversight, No attraction
not enough Transparency in Cardmarket’s System
essentially the most alarming situation may be the absence of an appeals approach. at the time workers like Silvia or Christian make a choice, it’s final. There’s no second evaluation, no accountability, and no way to revive use of your account — It doesn't matter how sturdy your evidence is.
chance of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Untrue claim — or reduce my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
monetary and Emotional effects
enterprise decline right away
I invested several years in building my vendor profile. everything hard work was wiped out right away, in conjunction with possible potential money. My seller dashboard, get history, and loyal customer base — all absent.
psychological Toll over a dependable vendor
This wasn’t just a company strike. It was demoralizing. for being treated similar to a fraud following decades of integrity was emotionally devastating. I followed each individual rule, and even now bought punished.
What Cardmarket ought to Do to Regain have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket hopes to keep high-quality sellers and stop upcoming abuse, it ought to:
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✅ Introduce a clear attraction process for blocked accounts
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✅ Require disputes to be reviewed by at least two unbiased assist brokers
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✅ educate staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who post apparent, factual evidence
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✅ build accountability metrics for workers decisions
with no these modifications, trustworthy sellers will keep on to get collateral harm in a very procedure that blindly favors customers.
last views: Be Wary, keep Documented
when you are at the moment advertising on Cardmarket, don’t assume your great document will shield you. you might be generally just one customer complaint — even a Wrong 1 — far from getting silenced.
Protect yourself by:
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having screenshots of each listing
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Archiving communication with consumers
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Backing up your account facts often
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Preparing for disputes — Even though you do almost nothing Incorrect
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn really should function a serious warning to any person employing Cardmarket. I considered in the System. I performed by The principles. And I still acquired eradicated with out trigger.
If Cardmarket proceeds to disregard vendor rights, much more honest sellers will stroll away. And when that comes about, the System won’t just reduce sellers — it’ll eliminate its reliability.
Has anything related occurred for you? Share your knowledge and enable raise recognition. Sellers have earned greater.