For a long time, I was a reliable vendor on Cardmarket, considered one of Europe’s most distinguished platforms for investing playing cards. I taken care of an excellent name — more than 400 optimistic opinions, zero disputes, and regular, Specialist service. But one unjustified dispute, handled by Cardmarket workers associates Silvia Parravano and Christian Tobehn, modified every thing. in this post, I will share my private encounter, describe the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.
A Clean file designed around many years
A confirmed Seller With a hundred% favourable suggestions
Before the incident, I used to be particularly the sort of seller every single marketplace values. I listed buying and selling cards correctly, described get more info problems transparently, and transported immediately. I never received one grievance — only praise.
the significance of rely on on Cardmarket
standing is every little thing for sellers on Cardmarket. one particular slip-up — even one which isn’t your fault — can destruction yrs of effort. That’s what tends to make my story so alarming for Other people working on the System.
The Dispute That Shattered My Standing
customer requested the incorrect Card, Then Blamed Me
The trouble started out each time a buyer requested a card mentioned precisely by title, established, and affliction. Upon getting it, they falsely claimed I'd despatched the “Mistaken version” — Irrespective of apparent listing evidence showing I hadn’t.
Proof dismissed by help
I submitted screenshots from the listing, card Edition, and situation to confirm my accuracy. But Cardmarket assistance, specifically Silvia Parravano, disregarded the details. as opposed to examining the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the client. She simply blocked my account. No Listening to. No next opinion. No charm.
No Warning, No Communication
What created this worse was the suddenness of your action. I had been locked out of my account overnight. My appeals — requesting an evaluation or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised total authority without having accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the Same sample
In observe-ups, my case was also seen by Christian Tobehn, Yet another member of Cardmarket's help staff. sadly, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections and also a lasting ban.
A sample of Seller Disregard
Are trustworthy Sellers becoming Silenced?
right after this working experience, I began investigating on the web forums and Group threads. I immediately uncovered I wasn’t alone. Dozens of extensive-time sellers documented comparable activities — lots of involving Silvia Parravano.
A common concept? customers usually earn, even when Completely wrong — and sellers are remaining voiceless.
How This Hurts the Entire Marketplace
although platforms should really secure prospective buyers, ignoring evidence from truthful sellers brings about a damaged ecosystem. When rely on is one-sided, poor actors make the most, knowing they’ll be shielded by biased help agents.
the situation: No Oversight, No charm
deficiency of Transparency in Cardmarket’s procedure
probably the most alarming issue is the absence of the appeals system. after employees like Silvia or Christian make a decision, it’s last. There’s no second overview, no accountability, and no way to restore use of your account — no matter how potent your evidence is.
hazard of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Wrong claim — or reduce my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
economical and psychological penalties
organization decline Overnight
I invested years in building my seller profile. all of that exertion was wiped out instantly, together with potential long term earnings. My seller dashboard, buy history, and faithful shopper foundation — all gone.
psychological Toll with a trustworthy Seller
This wasn’t just a business strike. It was demoralizing. to become addressed similar to a fraud following several years of integrity was emotionally devastating. I adopted every single rule, and nonetheless got punished.
What Cardmarket Must Do to get back have faith in
System Reforms Are Urgently wanted
If Cardmarket desires to keep high quality sellers and forestall upcoming abuse, it ought to:
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✅ Introduce a clear attractiveness course of action for blocked accounts
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✅ need disputes for being reviewed by a minimum of two unbiased assistance brokers
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✅ coach personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who post distinct, factual proof
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✅ Establish accountability metrics for workers choices
with out these adjustments, sincere sellers will continue being collateral destruction in a process that blindly favors customers.
Final feelings: Be Wary, Stay Documented
in case you are at the moment advertising on Cardmarket, don’t believe your great history will shield you. you happen to be often 1 customer criticism — even a Wrong one — far from getting silenced.
shield on your own by:
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getting screenshots of each listing
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Archiving conversation with purchasers
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Backing up your account facts regularly
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planning for disputes — Even though you do very little Improper
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn need to serve as a significant warning to anyone applying Cardmarket. I considered within the platform. I performed by The principles. And I even now bought taken out with no result in.
If Cardmarket proceeds to disregard vendor legal rights, far more reliable vendors will stroll absent. And when that occurs, the platform won’t just reduce sellers — it’ll get rid of its believability.
Has some thing equivalent transpired to you personally? Share your knowledge and assist increase consciousness. Sellers should have far better.