For some time, I was a dependable vendor on Cardmarket, considered one of Europe’s most well known platforms for investing cards. I preserved a wonderful reputation — above 400 good critiques, zero disputes, and constant, Specialist assistance. But 1 unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, changed anything. in this post, I'll share my own working experience, reveal the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.
A clean up Record developed around several years
A demonstrated Seller With a hundred% favourable responses
prior to the incident, I used to be just the sort of seller every Market values. I stated investing cards precisely, explained disorders transparently, and transported immediately. I by no means acquired only one complaint — only praise.
the necessity of have confidence in on Cardmarket
name is anything for sellers on Cardmarket. a person miscalculation — even one that isn’t your fault — can problems decades of labor. That’s what makes my Tale so alarming for others working within the platform.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The trouble begun whenever a purchaser ordered a card shown specifically by identify, set, and ailment. on getting it, they falsely claimed I'd despatched the “Erroneous Edition” — despite apparent listing evidence exhibiting I hadn’t.
Proof dismissed by assist
I submitted screenshots in the listing, card Model, and condition to demonstrate my precision. But Cardmarket support, specially Silvia Parravano, overlooked the facts. in lieu of examining the listing or requesting clarification, she right away sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No honest Investigation
Silvia’s conclusion was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She read more only blocked my account. No Listening to. No second feeling. No appeal.
No Warning, No interaction
What designed this worse was the suddenness of the motion. I had been locked out of my account overnight. My appeals — asking for a review or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same sample
In abide by-ups, my situation was also noticed by Christian Tobehn, A further member of Cardmarket's assistance team. Unfortunately, instead of examining the facts objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections and a long-lasting ban.
A Pattern of Seller Disregard
Are Honest Sellers staying Silenced?
soon after this expertise, I started investigating on line message boards and Local community threads. I swiftly found out I wasn’t on your own. Dozens of extended-time sellers noted related activities — quite a few involving Silvia Parravano.
a typical theme? purchasers often acquire, even though Completely wrong — and sellers are left voiceless.
How This Hurts the Entire Market
though platforms must guard prospective buyers, ignoring proof from straightforward sellers results in a broken ecosystem. When have confidence in is one particular-sided, lousy actors take advantage, knowing they’ll be shielded by biased support brokers.
The Problem: No Oversight, No Appeal
Lack of Transparency in Cardmarket’s method
one of the most alarming issue would be the absence of the appeals method. after staff like Silvia or Christian make a decision, it’s final. There’s no next review, no accountability, and no way to revive entry to your account — It doesn't matter how solid your proof is.
possibility of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Fake claim — or reduce my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.
money and psychological implications
Business decline Overnight
I invested decades in making my vendor profile. All that effort was worn out right away, in conjunction with prospective long term cash flow. My vendor dashboard, purchase heritage, and loyal buyer foundation — all absent.
psychological Toll over a dependable vendor
This wasn’t just a business hit. It was demoralizing. to become taken care of similar to a fraud just after years of integrity was emotionally devastating. I adopted every single rule, and however got punished.
What Cardmarket should Do to Regain have faith in
Platform Reforms Are Urgently essential
If Cardmarket would like to keep top quality sellers and stop long term abuse, it must:
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✅ Introduce a clear appeal course of action for blocked accounts
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✅ Require disputes to be reviewed by not less than two impartial aid brokers
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✅ educate employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who submit clear, factual proof
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✅ set up accountability metrics for staff conclusions
without the need of these alterations, genuine sellers will proceed to get collateral destruction in a technique that blindly favors prospective buyers.
last Thoughts: Be Wary, continue to be Documented
If you're presently offering on Cardmarket, don’t assume your great file will defend you. you happen to be usually 1 customer complaint — even a Wrong one — faraway from getting silenced.
defend you by:
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having screenshots of every listing
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Archiving communication with customers
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Backing up your account information routinely
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making ready for disputes — even if you do absolutely nothing Improper
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn ought to function a serious warning to any individual making use of Cardmarket. I considered in the platform. I played by the rules. And that i continue to obtained taken off devoid of result in.
If Cardmarket continues to disregard vendor rights, extra reliable suppliers will walk away. And when that transpires, the platform received’t just reduce sellers — it’ll drop its credibility.
Has one thing related took place for you? Share your knowledge and assist raise awareness. Sellers have earned improved.