For many years, I had been a trustworthy vendor on Cardmarket, amongst Europe’s most well known platforms for investing cards. I taken care of an ideal popularity — more than four hundred favourable testimonials, zero disputes, and constant, Skilled service. But a person unjustified dispute, managed by Cardmarket staff members users click here Silvia Parravano and Christian Tobehn, altered all the things. in this post, I will share my personal experience, reveal the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.
A clear document constructed around Years
A tested Seller With a hundred% optimistic feed-back
ahead of the incident, I was just the kind of vendor every single marketplace values. I outlined buying and selling playing cards precisely, explained conditions transparently, and transported immediately. I under no circumstances gained a single criticism — only praise.
the necessity of rely on on Cardmarket
Reputation is every thing for sellers on Cardmarket. one particular slip-up — even one which isn’t your fault — can injury years of effort. That’s what helps make my story so alarming for others operating to the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The difficulty started whenever a consumer purchased a card detailed precisely by identify, set, and ailment. on receiving it, they falsely claimed I had sent the “Improper version” — Even with crystal clear listing proof showing I hadn’t.
Proof Ignored by assistance
I submitted screenshots of the listing, card Variation, and ailment to demonstrate my precision. But Cardmarket assistance, exclusively Silvia Parravano, ignored the points. in place of examining the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No truthful Investigation
Silvia’s determination was unilateral. She didn’t admit my proof or ask for any counterevidence from the customer. She only blocked my account. No hearing. No next feeling. No attraction.
No Warning, No Communication
What built this even worse was the suddenness in the action. I was locked from my account right away. My appeals — asking for a review or escalation — ended up fulfilled with automatic responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the exact same Pattern
In comply with-ups, my situation was also noticed by Christian Tobehn, A different member of Cardmarket's guidance crew. sadly, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections in addition to a long-lasting ban.
A sample of vendor Disregard
Are sincere Sellers getting Silenced?
immediately after this encounter, I began studying on the internet message boards and community threads. I immediately discovered I wasn’t alone. Dozens of long-time sellers noted similar activities — lots of involving Silvia Parravano.
A common theme? customers often acquire, even if Erroneous — and sellers are still left voiceless.
How This Hurts the whole Market
though platforms must safeguard purchasers, disregarding evidence from honest sellers results in a broken ecosystem. When belief is 1-sided, terrible actors make the most, understanding they’ll be shielded by biased assist brokers.
the challenge: No Oversight, No enchantment
not enough Transparency in Cardmarket’s process
essentially the most alarming concern is the absence of an appeals system. the moment workers like Silvia or Christian make a call, it’s closing. There’s no next critique, no accountability, and no way to restore use of your account — no matter how potent your proof is.
hazard of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Wrong claim — or reduce my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer support.
Financial and psychological penalties
enterprise Loss right away
I invested decades in creating my vendor profile. everything exertion was wiped out immediately, together with potential long run cash flow. My seller dashboard, purchase record, and faithful purchaser base — all long gone.
Emotional Toll on a reliable Seller
This wasn’t just a business strike. it had been demoralizing. to generally be dealt with like a fraud following years of integrity was emotionally devastating. I adopted each rule, and still received punished.
What Cardmarket need to Do to Regain rely on
System Reforms Are Urgently required
If Cardmarket would like to retain top quality sellers and forestall long term abuse, it need to:
-
✅ Introduce a clear attraction course of action for blocked accounts
-
✅ need disputes for being reviewed by a minimum of two impartial guidance brokers
-
✅ educate workers like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ Protect sellers who submit obvious, factual evidence
-
✅ Establish accountability metrics for staff conclusions
with no these improvements, sincere sellers will go on to get collateral destruction in a procedure that blindly favors buyers.
remaining Thoughts: Be cautious, remain Documented
should you be currently advertising on Cardmarket, don’t assume your best document will shield you. you happen to be generally a person buyer criticism — even a Phony 1 — away from remaining silenced.
guard your self by:
-
Taking screenshots of every listing
-
Archiving conversation with potential buyers
-
Backing up your account details often
-
getting ready for disputes — Even though you do practically nothing wrong
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn must function a serious warning to any one applying Cardmarket. I believed inside the platform. I played by The foundations. And that i still obtained taken off with out bring about.
If Cardmarket proceeds to ignore seller rights, additional dependable vendors will walk away. And when that transpires, the platform gained’t just eliminate sellers — it’ll lose its reliability.
Has a thing comparable occurred to you personally? Share your practical experience and assist increase recognition. Sellers are entitled to much better.