For some time, I used to be a click here trusted seller on Cardmarket, one of Europe’s most popular platforms for investing playing cards. I maintained an excellent status — over four hundred good reviews, zero disputes, and dependable, professional support. But 1 unjustified dispute, managed by Cardmarket employees associates Silvia Parravano and Christian Tobehn, transformed anything. in the following paragraphs, I will share my own experience, demonstrate the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.
A Clean file Built above several years
A Proven vendor With a hundred% optimistic feed-back
Before the incident, I used to be particularly the kind of seller every Market values. I stated trading cards accurately, described disorders transparently, and shipped promptly. I never received just one grievance — only praise.
the necessity of have confidence in on Cardmarket
popularity is anything for sellers on Cardmarket. One error — even one which isn’t your fault — can damage several years of exertions. That’s what would make my Tale so alarming for Other individuals operating on the System.
The Dispute That Shattered My Standing
purchaser requested the incorrect Card, Then Blamed Me
The difficulty begun when a customer purchased a card detailed specifically by identify, established, and ailment. on getting it, they falsely claimed I had sent the “Incorrect Model” — despite very clear listing proof demonstrating I hadn’t.
evidence dismissed by assistance
I submitted screenshots of your listing, card Edition, and issue to establish my accuracy. But Cardmarket support, precisely Silvia Parravano, disregarded the info. as an alternative to reviewing the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling from the Dispute
No honest Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my proof or request any counterevidence from the buyer. She only blocked my account. No hearing. No 2nd view. No appeal.
No Warning, No Communication
What built this worse was the suddenness in the motion. I used to be locked out of my account overnight. My appeals — requesting an evaluation or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the identical Pattern
In follow-ups, my scenario was also viewed by Christian Tobehn, A different member of Cardmarket's aid workforce. however, as opposed to reviewing the specifics objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections plus a long-lasting ban.
A sample of Seller Disregard
Are straightforward Sellers getting Silenced?
soon after this encounter, I started looking into on-line community forums and Neighborhood threads. I swiftly discovered I wasn’t by yourself. Dozens of extensive-time sellers reported related ordeals — quite a few involving Silvia Parravano.
a standard theme? purchasers usually get, regardless if Mistaken — and sellers are still left voiceless.
How This Hurts all the Marketplace
though platforms must protect customers, ignoring proof from trustworthy sellers leads to a broken ecosystem. When believe in is a person-sided, terrible actors take advantage, figuring out they’ll be shielded by biased assist brokers.
the trouble: No Oversight, No charm
not enough Transparency in Cardmarket’s technique
probably the most alarming difficulty is the absence of the appeals system. at the time personnel like Silvia or Christian make a decision, it’s ultimate. There’s no 2nd critique, no accountability, and no way to revive entry to your account — It doesn't matter how robust your evidence is.
danger of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a false claim — or drop my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
economical and psychological implications
business enterprise decline Overnight
I invested decades in setting up my vendor profile. All that effort was worn out instantaneously, coupled with probable future income. My vendor dashboard, order historical past, and faithful customer foundation — all absent.
psychological Toll with a reliable vendor
This wasn’t just a business strike. It was demoralizing. to get addressed similar to a fraud soon after yrs of integrity was emotionally devastating. I adopted just about every rule, and even now got punished.
What Cardmarket will have to Do to get back belief
System Reforms Are Urgently wanted
If Cardmarket really wants to retain high-quality sellers and stop long run abuse, it need to:
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✅ Introduce a clear attractiveness approach for blocked accounts
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✅ call for disputes to get reviewed by a minimum of two impartial guidance brokers
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✅ practice personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post crystal clear, factual evidence
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✅ set up accountability metrics for workers choices
without having these variations, honest sellers will carry on to become collateral destruction in a program that blindly favors buyers.
last views: Be cautious, Stay Documented
in case you are at present advertising on Cardmarket, don’t assume your great file will shield you. you happen to be generally just one customer grievance — even a false a single — far from becoming silenced.
guard oneself by:
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having screenshots of each listing
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Archiving communication with buyers
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Backing up your account information frequently
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getting ready for disputes — Even when you do practically nothing Mistaken
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn must serve as a serious warning to any person using Cardmarket. I thought in the System. I performed by the rules. And that i nevertheless bought eliminated without the need of bring about.
If Cardmarket carries on to ignore seller rights, more trusted suppliers will walk absent. And when that occurs, the System won’t just drop sellers — it’ll get rid of its believability.
Has something comparable occurred for you? Share your experience and enable elevate awareness. Sellers are worthy of far better.