For years, I used to be a trusted seller on Cardmarket, among Europe’s most notable platforms for buying and selling playing cards. I maintained a wonderful status — about four hundred positive reviews, zero disputes, and constant, Specialist service. But a person unjustified dispute, handled by Cardmarket employees members Silvia Parravano and Christian Tobehn, changed almost everything. in this post, I will share my private experience, make clear the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A clear report designed in excess of Years
A Proven Seller With one hundred% good feed-back
prior to the incident, I used to be specifically the sort of vendor each Market values. I stated buying and selling playing cards properly, described conditions transparently, and shipped promptly. I never click here ever received a single complaint — only praise.
the value of believe in on Cardmarket
track record is every thing for sellers on Cardmarket. just one mistake — even one that isn’t your fault — can damage decades of hard work. That’s what would make my Tale so alarming for Other individuals operating to the platform.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The trouble started out when a purchaser purchased a card stated exactly by identify, set, and affliction. Upon obtaining it, they falsely claimed I'd despatched the “Incorrect Edition” — Regardless of apparent listing evidence demonstrating I hadn’t.
Proof overlooked by assist
I submitted screenshots with the listing, card Variation, and ailment to demonstrate my precision. But Cardmarket guidance, particularly Silvia Parravano, dismissed the information. as opposed to reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No honest Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She merely blocked my account. No Listening to. No next view. No appeal.
No Warning, No Communication
What designed this even worse was the suddenness of your motion. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised full authority without having accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing exactly the same sample
In adhere to-ups, my circumstance was also observed by Christian Tobehn, A different member of Cardmarket's assistance team. sadly, instead of reviewing the specifics objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections and a lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers currently being Silenced?
After this expertise, I began studying on the internet forums and community threads. I swiftly learned I wasn’t alone. Dozens of long-time sellers claimed related encounters — lots of involving Silvia Parravano.
a typical topic? prospective buyers generally get, regardless if Improper — and sellers are left voiceless.
How This Hurts the complete Marketplace
though platforms must shield prospective buyers, disregarding proof from truthful sellers leads to a damaged ecosystem. When believe in is one particular-sided, negative actors take advantage, understanding they’ll be shielded by biased help brokers.
the condition: No Oversight, No charm
not enough Transparency in Cardmarket’s program
essentially the most alarming problem will be the absence of an appeals approach. the moment staff members like Silvia or Christian make a call, it’s remaining. There’s no 2nd evaluate, no accountability, and no way to revive access to your account — It doesn't matter how powerful your proof is.
hazard of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Phony claim — or reduce my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
economic and psychological implications
enterprise Loss Overnight
I invested a long time in creating my seller profile. All that work was worn out right away, as well as prospective upcoming revenue. My vendor dashboard, purchase historical past, and loyal buyer foundation — all long gone.
psychological Toll over a dependable vendor
This wasn’t just a company strike. it had been demoralizing. for being treated just like a fraud after a long time of integrity was emotionally devastating. I adopted every rule, and continue to bought punished.
What Cardmarket will have to Do to get back have confidence in
System Reforms Are Urgently Needed
If Cardmarket would like to retain high quality sellers and stop foreseeable future abuse, it ought to:
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✅ Introduce a transparent appeal course of action for blocked accounts
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✅ Require disputes to be reviewed by a minimum of two independent help brokers
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✅ Train workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ guard sellers who submit apparent, factual evidence
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✅ Establish accountability metrics for employees conclusions
Without these adjustments, sincere sellers will continue on to generally be collateral hurt inside a method that blindly favors buyers.
Final feelings: Be Wary, keep Documented
If you're presently selling on Cardmarket, don’t suppose your ideal file will defend you. you happen to be normally one particular purchaser complaint — even a Untrue one particular — from remaining silenced.
safeguard yourself by:
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Taking screenshots of every listing
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Archiving conversation with purchasers
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Backing up your account details on a regular basis
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Preparing for disputes — Even when you do nothing Incorrect
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn need to serve as a serious warning to anyone using Cardmarket. I considered during the System. I played by The foundations. And I nonetheless bought taken out without the need of cause.
If Cardmarket carries on to disregard vendor legal rights, much more reliable sellers will walk away. And when that transpires, the System gained’t just lose sellers — it’ll shed its believability.
Has one thing equivalent occurred to you? Share your encounter and enable increase consciousness. Sellers are entitled to far better.