For some time, I used to be a trusted vendor on Cardmarket, certainly one of Europe’s most prominent platforms for trading playing cards. I taken care of a wonderful standing — around four hundred good evaluations, zero disputes, and reliable, Skilled support. But 1 unjustified dispute, managed by Cardmarket employees members Silvia Parravano and Christian Tobehn, modified everything. in the following paragraphs, I'll share my personal experience, make clear the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
A clean up report crafted Over Years
A demonstrated Seller With 100% beneficial suggestions
prior to the incident, I was precisely the kind of vendor just about every Market values. I shown investing playing cards precisely, described circumstances transparently, and delivered immediately. I never ever acquired a single criticism — only praise.
The Importance of have faith in on Cardmarket
status is everything for sellers on Cardmarket. a person oversight — even one that isn’t your fault — can harm decades of exertions. That’s what helps make my story so alarming for Other individuals running about the platform.
The Dispute That Shattered My Standing
purchaser Ordered the Wrong Card, Then Blamed Me
The difficulty started out when a customer ordered a card outlined precisely by title, established, and problem. Upon getting it, they falsely claimed I'd sent the “Completely wrong Model” — Regardless of clear listing evidence showing I hadn’t.
evidence disregarded by assistance
I submitted screenshots of the listing, card Edition, and situation to verify my precision. But Cardmarket help, particularly Silvia Parravano, disregarded the specifics. as opposed to reviewing the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling of the Dispute
No truthful Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She simply just blocked my account. No Listening to. No next belief. No enchantment.
No Warning, No conversation
What created this even worse was the suddenness with the action. I was locked out of my account overnight. My appeals — asking for a review or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing a similar Pattern
In follow-ups, my situation was also witnessed by Christian Tobehn, A different member of Cardmarket's assist staff. sadly, in lieu of examining the points objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections and also a everlasting ban.
A Pattern of Seller Disregard
Are sincere Sellers becoming Silenced?
right after this working experience, I started investigating on the web boards and Local community threads. I rapidly learned I wasn’t alone. Dozens of prolonged-time sellers claimed equivalent encounters — quite a few involving Silvia Parravano.
A common topic? Buyers normally get, regardless if Mistaken — and sellers are still left voiceless.
How This Hurts the whole Marketplace
though platforms need to protect consumers, ignoring proof from honest sellers causes a damaged ecosystem. When trust is 1-sided, poor actors make the most, figuring out they’ll be shielded by biased assistance agents.
the challenge: No Oversight, No attraction
not enough Transparency in Cardmarket’s method
probably the most alarming challenge is the absence of the appeals process. when staff members like Silvia or Christian make a choice, it’s final. There’s no second evaluation, no accountability, and no way to revive usage of your account — It doesn't matter how potent your evidence is.
danger of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony declare — or shed my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer support.
fiscal and psychological outcomes
organization decline right away
I invested a long time in constructing my seller profile. all of that hard work was wiped out quickly, in conjunction with possible upcoming cash flow. My seller dashboard, order historical past, and faithful client base — all absent.
Emotional Toll on the reliable vendor
This wasn’t just a company hit. it had been demoralizing. to get addressed similar to a fraud just after years of integrity was emotionally devastating. I followed every single rule, and nevertheless received punished.
What Cardmarket have to Do to get back Trust
System Reforms Are Urgently required
If Cardmarket wants to keep high quality sellers and forestall foreseeable future abuse, it ought to:
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✅ Introduce a transparent charm approach for blocked accounts
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✅ need disputes being reviewed by not less than two independent assistance agents
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✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit apparent, factual evidence
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✅ build accountability metrics for workers choices
with out these alterations, sincere sellers will continue on to become collateral injury in a very method that blindly favors prospective buyers.
closing ideas: Be cautious, Stay Documented
should you be at this time offering on Cardmarket, don’t think your best record will guard you. you are generally one customer criticism — even a Untrue 1 — away from remaining silenced.
safeguard your self by:
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Taking screenshots of every listing
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Archiving interaction with consumers
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Backing up your account information regularly
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getting ready for disputes — Even though you do practically nothing Incorrect
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn must serve as a serious warning to everyone employing Cardmarket. I considered during the platform. I performed by the rules. And I however acquired read more taken out without having induce.
If Cardmarket continues to disregard seller rights, more trusted sellers will stroll away. And when that occurs, the platform gained’t just shed sellers — it’ll lose its reliability.
Has something related took place to you? Share your experience and help elevate consciousness. Sellers deserve better.